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HMIS Privacy & Security Policy

HMIS Privacy and Security Policy

CCSOMO utilizes best practices in social services delivery including the adherence to strict privacy and security policies


HMIS Privacy Policy



Download a copy of CCSOMO's HMIS Privacy and Security Policy below.


Privacy Policy of Catholic Charities of Southern Missouri, Inc.

Catholic Charities of Southern Missouri (CCSOMO) maintains the highest level of respect for your privacy. The following is our privacy policy, which explains our practices and the choices you can make about the way your information is used by CCSOMO.

The Privacy Policy applies to the information we collect through our website (the “Website”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), through our social media pages (collectively, our “Social Media Pages”), as well as through email messages from you and through offline interactions that we may have with you (collectively, including the Website, the Apps and our Social Media Pages, the “Services”).

By providing personal information to Catholic Charities, you agree to this Privacy Policy. If you have questions or concerns regarding this policy, please contact us at or 417.720.4213.


We may collect Personal Information including name, email address, postal address, phone number, profile picture, social media ID, and similar contact information and credit card or other payment information. If you choose to provide your payment or credit card information to Catholic Charities, we will use that information solely for the purposes for which it was provided. If you submit any Personal Information relating to other people to us in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.


Catholic Charities may collect Personal Information in a variety of ways, including, but not limited to:

We may collect Personal Information you provide to us over the phone, in email, through a face-to-face conversation, or through online and offline forms such as e-newsletters, surveys, donation forms, and event registration/participation and volunteering forms.

We may use third-party postal address, phone number, and email address products to provide accurate and updated contact information.

We may collect information from social media platforms used by you or people with whom you are friends or otherwise connected on social media platforms. We may also collect information from or about you from other online and offline sources, in addition to your use of the Services or when you communicate with us.

We may collect information about your interactions with email messages, such as the links clicked on and whether the messages were opened or forwarded.


Catholic Charities of Southern Missouri may use Personal Information to:

  • Send you information regarding CCSOMO, our programs and services, and activities.
  • Process and respond to inquiries and comments, and for the purposes for which you provided the information, such as to process donations, register or renew you as a donor, or receive information about a project, special event, or service.
  • Conduct surveys to measure your satisfaction with aspects of Catholic Charities activities.
  • Analyze data, usage trend identification, promotional campaign development, audit, new service development, Services’ enhancement, or interaction improvement.
  • Protect the security or integrity of the Services and CCSOMO, such as by protecting against fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users.
  • As otherwise described to you at the point of collection.


The CCSOMO website does not collect or store credit card numbers – those are processed through a third party vendor,, a trusted third-party payment platform and an industry leader in processing online donations. Its privacy policies can be reviewed at Information from our on-line giving site is encrypted using Secured Sockets Layer (SSL), an industry standard secure technology to protect sensitive information online. SSL encryption is indicated on the donor’s web browser by the display of a lock or key on the browser status bar. You should not transmit confidential or sensitive credit card information to us directly using e-mail.

Refund Policy

If there is an error in the processing of a donation online, we will refund the donation amount upon notice of the error if notice is made within 30 days of the date of the donation.  Write to us at CCSOMO, 424 East Monastery Street, Springfield, MO, 65807, or call 417.720.4213.


CCSOMO will not sell, trade, rent or share names, addresses, telephone numbers, or e-mail addresses of donors or those using the Services with any other organization.

Donors will not be publicly identified unless they have authorized the release of their name.

CCSOMO stores addresses, phone numbers, e-mail addresses and other information received from donors in our development software system, Raiser’s Edge, a state of the art database management system. To protect the privacy of donor records, only authorized staff has access to this database, and all information is treated with the utmost confidentiality.

Your Personal Information may be disclosed:

By you

If you post information or materials on our social media platforms and other services

Pursuant to Legal Requirements

For disclosure purposes as necessary or appropriate: (a) under applicable law; (b) to comply with legal process; (c) to respond to requests from public and government authorities.

To Protect Our Website and Users

We will disclose your information when we believe disclosure is necessary to investigate, prevent or take action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of CCSOMO, our employees, our website users or others; or to enforce our website terms and conditions or other agreements or policies.


Marketing Email Opt-Out

You may, at any time, choose to opt out of receiving marketing-related emails by following the opt-out procedure at the bottom of our emails. Please allow 10 business days for us to respond to your request.

Mailing List

You may, at any time, choose to opt out of receiving mail from us by calling us at 417.720.4213, or emailing us at Please allow 30 days for your address to be removed from any mailings that are currently underway.


Catholic Charities uses appropriate and reasonable organizational, electronic, physical, administrative, and technical measures to help safeguard Personal Information from unauthorized access or disclosure. We take these and other appropriate precautions to help ensure the security, integrity and confidentiality of your information; however, no transmission or electronic storage of information can be guaranteed to be 100 percent secure. If you have reason to believe that your use of the Services or engagement with us is no longer secure, please immediately notify us as described in the “Questions/Contact Information” section below.


This Website is not directed toward children under 13 years of age nor does Catholic Charities knowingly collect information from children under 13, and we request that they do not submit any Personal Information through the Services.


Our Services may contain links to third-party websites, applications, or similar technology that are not associated with or over which CCSOMO has no control. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy statements of those third party websites. We are not responsible for the information practices or content of these other websites and/or applications.


CCSOMO may, from time to time, amend this Privacy Statement. We will post any revisions to the website, and we advise you to check back periodically. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website. Your continued use of the Services or engagement after we implement such changes will also constitute your affirmative consent to the revised Privacy Policy.


If you have any questions, concerns, or suggestions regarding this Privacy Policy, you may contact us by email at, or call 417.720.4213, Monday through Friday between 8:00 a.m. and 5:00 p.m. Central Standard Time. You may also write us at Catholic Charities of Southern Missouri, 424 East Monastery Street, Springfield, MO 65807.

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

This revised policy is effective March 2019.

This page was updated February 6, 2023